How to provide feedback:
We love getting your feedback and stories so please let us know your thoughts and experiences about our products and service. Email us at

If you have a complaint, please send us an email at or call us on (08) 8272 6621 and we will try to resolve the problem. If you need further help then you can contact the Office of the Health and Community Services Complaints Commissioner via their website:

Know your rights:

Here is some further information on the rights of Hearing Services Program patients: Rights and Responsibilities Information

Here is the Code of Conduct for Audiologists: Code of Conduct for Audiologists and Audiometrists

If you have any concerns, you can email the Audiology Australia Ethics Committee.