At Hearing SA we take the privacy of our patients very seriously. Below is our Privacy Policy, so you can feel confident that your information is in safe hands:

Hearing SA Client Records Privacy Policy:

Client Details

Client details and appointment details will be entered in our database.

A client's audiological test results and hearing aid fitting data will be entered into Noah. 

If there are two clients with the same name, we need to distinguish between them by getting a middle name or other identifier such as date of birth.  

Client Confidentially

Hearing SA will not reveal information about their clients to a third party without the consent of the client or a clear legal reason.

Hearing SA aims to be a paperless office. Data Security on the computer systems will be maintained by password protection set up for each staff member. Laptops will have current anti-virus software installed.

Physical records such as orders, vouchers, signed claim forms , statutory declarations and transferred files will be stored in a locked filing cabinet. If possible the documents will be scanned, archived and shredded.

Backing-Up Computer Files

Database and Noah Files will be backed up weekly and stored in Sydney.

NOAH is upgraded periodically from the HIMSA website by team member.

HSP Client Information

Refer to the “Privacy and Your Personal Information” Guidelines under the Australian Government Department of Health, Hearing Services Website for further information.

https://www.oaic.gov.au/privacy/australian-privacy-principles-guidelines

Privacy Act 1988: 

https://www.oaic.gov.au/__data/assets/pdf_file/0009/1125/app-guidelines-july-2019.pdf